At Talu, we aim to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please find below our return and refund policy:
- Return Eligibility:
- Items must be returned within 10 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- A receipt or proof of purchase is required for all returns.
- Non-Returnable Items:
- Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items.
- Return Process:
- To initiate a return, please contact our customer service team with your order number and the reason for the return.
- We will provide you with instructions on how to return your item.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us.
- Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us with details of the defect or damage.
- Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team.
- You can reach us via email or by phone.
Note: This return and refund policy is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding our return and refund practices.
Thank you for shopping with Talu. We appreciate your business!