At Talu, we strive to provide you with the best possible service, including efficient and reliable shipping. Below, you’ll find important information regarding our shipping policies:
- Processing Time:
- All orders are processed within 2-3 business days (Monday through Friday), excluding weekends and holidays.
- Orders placed after 5:00 PM IST will be processed the following business day.
- Shipping Rates:
- Expedited shipping options are available at an additional cost, which will be calculated at checkout.
- Shipping Methods:
- We primarily ship via DTDC Express Ltd.
- Standard shipping typically takes 2-3 business days within NCR and 3-5 business days for other cities.
- Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
- You can track the status of your order using the provided tracking number on the carrier’s website.
- Shipping Restrictions:
- We do not ship to P.O. boxes or APO/FPO addresses.
- International Shipping:
- We offer international shipping for certain countries.
- Order Changes/Cancellations:
- If you need to make changes to your order or cancel it, please contact us as soon as possible.
- Once an order has been shipped, changes or cancellations may not be possible.
- Shipping Delays:
- While we strive to deliver your order on time, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays.
- We appreciate your patience and understanding in such situations.
- Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact us immediately.
- We will work with the carrier to resolve the issue and ensure that you receive your order promptly or arrange for a replacement if necessary.
- Contact Us:
- If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team.
- You can reach us via email or by phone.
Note: This shipping policy is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding our shipping practices.
Thank you for choosing Talu. We appreciate your business!